Compulsory insurance provider Point Guard Insurance, which broke into the market two years ago to break the existing monopoly at the time, recently opened a new customer service center in Carolina and remodeled and expanded its Ponce center. The company invested $75,000 in the projects.
As a result, Point Guard Insurance will now be “closer to its clients” and will be able to handle more cases, company executives said.
“This investment and expansion is the result of the trust we have from our more than 350,000 customers. It is the way to show them that we are ever closer and that part of our service model is ensuring the safety of drivers and offer a quality service that enables them to continue with their daily routine without having to go through an extensive and uncomfortable claims process, as it was in the past,” said Luis Miranda, who along with Javier Cortés and Luis López founded the company.
Point Guard entered the island’s compulsory auto liability insurance policy market in March 2011, through a strategic alliance with Antilles Insurance Company, as this media outlet reported. It currently has 110 employees islandwide.
By law, the island’s 2.5 million drivers are obligated to pay an annual $99 compulsory auto liability insurance policy upon renewing their vehicle’s inspection and registration. Until Point Guard’s arrival as a viable option, and unless the driver requested otherwise, the policy was automatically referred to the Compulsory Insurance Joint Underwriters Association, or ASC.
The new customer service centers will join others already operating in Aguada, Guaynabo, Caguas, Morovis and, coming soon, in Barranquitas, Humacao, Manatí and Levittown. At the centers, clients will be able to perform the entire claims process: inspecting a vehicle, opening a claim and getting the check.