Triple-S Propiedad recently launched a mobile application that provides valuable services to its customers, which can be downloaded using the Apple App Store or Google Play.
“Our goal is to provide better tools for our customers by developing an application that facilitates processing their claims and accessing other services,” said Eva Salgado, president of Triple-S Propiedad.
Through the app, which can be found under “ssspropiedad,” customers will be able to: request mandatory insurance reimbursements, request travel and home assistance services, call any Triple-S Propiedad service center, submit a claim or verify its status. Furthermore, clients can use the app to identify the company’s network of body shops, call them and even get directions using the app’s GPS feature.
The Triple-S executive explained that it also provides a guide on how to submit a claim and facilitates the search for insurance products that meet the consumer’s needs, whether personal or business. Also, to make it easier for customers to fill out forms that require the vehicle’s serial number, they can scan it using the phone’s camera.
Consumer use of mobile applications is one of the fastest growing trends on Internet. In the 12-month period between June 2010 and June 2011, consumers duplicated, from 43 to 81 minutes, the time they spent using mobile applications, while general time spent online rose from 64 to 74 minutes, according to a presentation on mobile apps and new customer relations from www.segurosred.es.
Triple-S Propiedad, a subsidiary of Grupo Triple-S, is a property and casualty insurance provider in Puerto Rico.