The bank’s newest credit product features a full suite of interactive voice response (IVR) technology in both English and Spanish, enabled by i2c, to serve the boutique bank’s premium client segment.
“It is interesting to see that in Puerto Rico there’s a lot of worry regarding human capital, while globally, only failure to attract or retain top talent makes it to the top 10. Companies are concerned about turnover, absenteeism and how they can provide services when they lack personnel.”
— Karla Ruiz, country commercial director for Aon in Puerto Rico