A great product or first-class service is seldom enough to sustain a lasting impression among your customers. In today’s competitive market, a great branding strategy will help ensure that customers remember your business as the “go-to” source for their needs.
A branding strategy includes your company’s name, logo, symbols, website, and other tools that define your small business in the minds of consumers and, perhaps more importantly, differentiates it from others providing the same products or services in your target market. According to marketing experts such as Laura Ries, president of the Atlanta-based Ries & Ries marketing firm, branding and marketing go hand-in-hand.
“If you can build a powerful brand you will have a powerful marketing program,” Ries says. “If you can’t, then all the advertising, fancy packaging, sales promotions and PR in the world won’t help you succeed.”
Almost anything can be branded, including you. But branding is complex and involves the customer’s total experience with you, your product or your service. The most effective branding combines both online and off-line elements. The Web offers tremendous opportunities for promoting your brand, through low-cost search engine ads or interactive features on your website.
Keep in mind that the best brands tend to tap emotions and appeal to a person’s natural need for involvement. Be original in identifying your brand identity—the thing that truly sets your small business apart. Everybody touts quality and service, for example, so look for something that’s really different. If you are having trouble pinpointing a branding message, try asking your customers what they need from you the most. Then base your brand on that.
Your brand should also last a long time, so avoid elements or catch phrases linked to trends likely to disappear or become outdated. Simplicity is also a virtue in your branding message. Buyers are overwhelmed by excess information. Too much information confuses your brand message.
A number of resources can help you understand and craft a sound branding strategy, including The 22 Immutable Laws of Branding. Written by market guru Al Ries and daughter Laura, this smart and accessible book includes 11 Immutable Laws of Internet Branding. Peter Montoya’s The Brand Called You offers ideas and advice on how entrepreneurs can promote themselves, personally, as a brand. Australian branding expert Martin Lindstrom also offers an extensive library of branding articles on his Website, www.martinlindstrom.com.
For more advice on strategies and tactics for your small business, contact SCORE, America’s free and confidential source of small business mentoring and coaching. SCORE is a national nonprofit association of more than 12,000 business experts who volunteer as mentors. SCORE Puerto Rico provides free counseling to local entrepreneurs. Experienced business executives with a wide variety of business backgrounds donate their time to help businesses. Counseling is available face-to-face and by other means.