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Aon: 82% of Puerto Rico employees show engagement

Eva González, leader of Aon Hewitt’s talent and organizational effectiveness practice.

Eva González, leader of Aon Hewitt’s talent and organizational effectiveness practice.

The most recent edition of Aon Hewitt’s 2015 Trends in Global Employee Engagement report showed that 82 percent of Puerto Rico employees show on-the-job engagement, driven by factors such as recognition, career opportunities and salary.

Brand loyalty and innovation were also important engagement drivers “needed to create an environment that facilitates success and sustainability,” the report said.

The study that considers global, local, and Latin American trends concluded that while levels of employee engagement showed no significant changes, the overall work experience of employees has deteriorated, particularly in their perceptions of resources and programs that allow them to grow, develop, do their job well and contribute to the business.

The Aon Hewitt study represented the views of more than 9 million employees in more than 1,000 companies in 164 countries.

According to the report, levels of commitment by global employees reached 62 percent in 2014, one percentage point higher than the previous year. Employee commitment through 20 countries with the world’s largest economies remained stable at 61 percent. Despite a modest increase in commitment, the Aon Hewitt study showed that the net satisfaction of employees with their work experience fell 28 percentage points in 2014.

“Employee commitment with their employer is fundamental to the growth of a company. Our study is focused on measuring these behaviors to provide some guidelines to help employers make adjustments and achieve their goals,” said Eva González, leader of Aon Hewitt’s talent and organizational effectiveness practice.

“A committed employee becomes a promoter of the company,” she said.

The Aon Hewitt study found that career opportunities remains the driver with the most impact in engagement with a decrease of three percentage points. Other drivers such as brand reputation, pay, value proposition to employees and innovation also showed opportunities for improvement, with about half of the world population unfulfilled in these key priorities to improve engagement.

In Latin America, commitment levels reached 71 percent in 2014, 1 percentage point higher than 2013.

Improvements in Puerto Rico’s work experience are significantly higher, showing an increase in percentage points of up to three times more than in Latin America and include both senior management and direct leaders who are charged with the primary responsibility to engage and retain people, the study showed.

Author Details
Author Details
Business reporter with 30 years of experience writing for weekly and daily newspapers, as well as trade publications in Puerto Rico. My list of former employers includes Caribbean Business, The San Juan Star, and the Puerto Rico Daily Sun, among others. My areas of expertise include telecommunications, technology, retail, agriculture, tourism, banking and most other segments of Puerto Rico’s economy.

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