Puerto Rico Telephone, which does business as Claro, has been required by the Federal Communications Commission to step up how it provides services to hearing-impaired customers on the island.
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“Companies that weren’t born with AI have a long and arduous adaptation process, especially large companies with hundreds or thousands of employees. Those companies are going to lose their competitiveness to smaller businesses that are born with AI, can go faster and don’t have legacy systems to convert and maintain.”
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