Before its closure in 2017, the Torre Norte student residence housed up to 437 students. (Credit: Víctor Rodríguez-Velázquez | Centro de Periodismo Investigativo)
“It was very disheartening to watch my sales team work diligently to book business and make major commitments only to let bureaucrats twiddle their thumbs, wondering if the island needs that business. It certainly created a lot of challenges over the past year, and I can’t say we’ve lost business just yet because it’s early in the day. But it’s a terrible precedent for our industry.”