Non-emergency health transportation services company TransCita recently started a program to train and certify its passenger service representatives with a course titled “Mental Health First Aid.”
The course is offered by FHC Academy, an educational program from FHC Health Systems of Puerto Rico that designs and offers solutions to address mental health-related challenges, the company announced Thursday.
“Mental Health First Aid” is a 12-hour training course designed to provide attendees with the necessary skills to help someone who may be going through a mental health issue or is experiencing a health crisis.
In addition to identifying, understanding and responding to signs of mental illness, the course offers attendees tools to give these patients the best customer service possible. It also secures a more thorough preparation and quality of service so each representative can help all passengers that TransCita transports daily.
“It’s very important for us to be up to date and offer quality service and excellence to each one of our customers, not by worrying about but, above all, anticipating some situations that could happen while transporting our patients to their destination, be it their medical appointments, treatments or dropping them off at their homes,” said Juan Carlos Jiménez-Bosques, president of TransCita.
There are more than 100,000 certified rescuers who have been trained by 3,000 instructors in the United States, Alaska and Puerto Rico. In Puerto Rico, there are approximately 200 certified people, as well as several companies in the manufacturing and pharmaceutical sectors.