Life Wireless, a cellular provider offering free phone service to eligible customers through the federal Lifeline program, has opened its first retail locations in Puerto Rico to better serve its fast-growing customer base.
The customer service centers, located in Bayamón and Santurce, provide a place for customers to get their phones serviced, replace lost handsets, and re-certify their eligibility in the Lifeline program without having to mail in verification documents.
“We are excited to serve Puerto Rico more effectively and efficiently by opening these two storefronts,” said Marta Rivera, marketing manager at Easy Wireless, Life Wireless’s exclusive distribution partner in Puerto Rico. “Having a retail presence makes it so much easier to meet the needs of our customers.”
Life Wireless, working with Easy Wireless, currently has more than 200,000 customers in Puerto Rico, making it one of the largest Lifeline providers on the island. The federal Lifeline program was created by the U.S. Congress in 1985 to ensure that low-income residents have access to quality telephone service and the opportunities and security it affords.
“In today’s world, mobile phone service is no longer a luxury. It’s an essential service that helps people stay connected to family members, medical providers, employers and emergency services,” said William Curry, president of Life Wireless. “We’re proud to provide quality cell phone service to the people of Puerto Rico.”
To be eligible for the Lifeline program, potential subscribers must take part in a federal assistance program such as Medicaid or Food Stamps, or earn no more than 135 percent of the federal poverty level. Life Wireless customers receive a basic mobile handset with voicemail, text messaging, call waiting, and other features. Calling plans offer up to 250 minutes a month.