Claro strengthens network resilience ahead of 2025 hurricane season
The telecom provider expands fiber, mobile and backup systems to ensure service continuity in Puerto Rico.
As the 2025 Atlantic hurricane season approaches, Claro Puerto Rico has announced major upgrades to its telecommunications infrastructure, reinforcing its commitment to maintaining service during extreme weather.
With more than 110 years in the industry — and 17 years under the Claro brand — the company is promoting its position as one of the island’s most resilient telecom networks.
“Today, more than ever, having all telecommunications services interconnected under a single infrastructure is not a luxury but a critical necessity,” said Enrique Ortiz de Montellano, president of Claro. “At Claro, this convergence is now a reality with Claro Full. We have designed it specifically so that our customers can stay connected even during the most challenging times for the island.”
Claro Full integrates fiber optic internet, a 5G mobile network, landline telephony and streaming television into a unified service, aiming to provide reliable connectivity in a range of emergency situations.
By the end of 2025, Claro plans to invest more than $160 million to expand its network capacity, enhance customer service and deploy new technologies. A key part of the expansion is its acquisition of a 40 megahertz mobile spectrum in Band 41, which will provide customers with higher internet speeds, lower latency and greater resistance to service disruptions.
Currently, more than 700,000 homes and businesses in Puerto Rico have access to Claro’s fiber optic network, which offers symmetrical upload and download speeds of up to 1,000 megabits per second. The company said more than 200,000 customers are already using this technology, which supports continued connectivity during power outages when paired with backup power systems.
Claro reported that 99% of its mobile antennas are connected directly to its fiber optic network, supported by interconnected fiber rings — 92% of which are buried underground to protect against storms.
The company also highlighted its contingency plan to ensure service continuity during hurricanes and other natural disasters.
“We’re ready,” Ortiz de Montellano said. “Our contingency plan has been tested and has responded successfully during critical moments such as Hurricane Fiona, widespread blackouts and recently during the Easter blackout. On each occasion, our network has stayed operational, connecting our customers across the island.”
The plan includes:
• More than 800 electric generators strategically deployed across Puerto Rico
• Diesel reserves of up to 30,000 gallons for core facilities and radio bases
• A specialized fleet to access remote or hard-hit areas
• Around-the-clock customer service via the Mi Claro PR app, ClaroBot and social media
“One of the lessons we’ve learned is that it’s not enough to simply have good speed or coverage,” Ortiz de Montellano added. “What’s truly important is having an infrastructure capable of responding, enduring and adapting in real time. This is what the convergence of services with Claro Full enables — true continuity for every customer need, whether at home or at work.”
