PRT extends ‘Claro’ brand to all of its consumer services
The familiar Puerto Rico Telephone and DMAX brands — through which PRT offered its telephone and Internet services, respectively — are being phased out on the consumer level, to be unified under the the ‘Claro’ name, the carrier announced Monday.
The move comes four years after Mexican telecommunications giant América Móvil, whose flagship brand throughout Latin America is ‘Claro,’ bought PRT for $1.8 billion. The appearance of the moniker in the local market was almost immediate, as it was applied to PRT’s wireless service division two months after the company took over in March 2007.
“During the past four years, Claro has managed to position itself as a leader in mobile communications in Puerto Rico. We’ve won the consumer’s trust with the reliability and power of our networks, commercial offers and a unique customer service concept,” said Claro President Enrique Ortíz de Montellano. “The integration of all of the services under the Claro brand is a natural step within the dynamic telecom industry’s ongoing development and innovation.”
As part of the transition, Claro is launching a multimedia campaign under the slogan “If you have Claro, you have everything,” targeting individual consumers.
The company noted that Puerto Rico Telephone will remain as the company’s legal entity, through which it will continue serving commercial and government clients.
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I can said that Claro Puerto Rico technical support is extremely poor. I had a residential account when it damage and the service came down we had to wait for two month for a repair and multiple calling for continuity of the repair or reestablish services. It happens twice . We decide discontinue the services and start a new account u der my name instead my wife. After apply for the new account it pass three week before installed for my surprise it did not have the Internet service active. It have been three week since that and still no establish the Internet services.
My experience is similar to Jose’s. Since hurricane Irene passed through in late August, I have had no phone nor Internet service. It has been more than two & a half MONTHS without repair despite multiple repeated calls to PRT. Their new ad campaign should be: “With CLARO, you have NOTHING!”