LMM Airport adopts Sunflower support for hidden disabilities
Passengers with nonvisible disabilities traveling through Puerto Rico’s Luis Muñoz Marín International Airport can now receive additional support under a new initiative introduced by Aerostar Puerto Rico.
The operator adopted the global Sunflower Hidden Disabilities program, allowing travelers to wear a sunflower-printed lanyard to discreetly signal they may need help, more time or additional understanding during the airport process.
The voluntary tool is intended for passengers with conditions that are not immediately apparent, including neurological, cognitive, sensory, respiratory, physical or chronic health challenges.
Program materials emphasize that “just because it’s not visible, doesn’t mean it doesn’t exist,” offering a simple way for airport staff, concessionaires and partners to identify individuals who may require extra guidance or accommodations.
“The airport is a vital meeting point for millions of people and, for many, also a space where they may face emotional, sensory, or cognitive challenges that are not always visible,” said Jorge Hernández, president of Aerostar Puerto Rico.
“The Sunflower Hidden Disability program is a simple yet powerful tool that will allow our team to provide support with empathy, respect and personalized attention,” he said.
Aerostar said the lanyard does not grant priority services or replace procedures such as airline wheelchair assistance, but it allows staff to respond more intentionally to travelers’ needs. The pendant is available free of charge at the information centers in Terminals A and B or can be purchased at a low cost on the official program website.
During the launch event, young participants from the Puerto Rican Down Syndrome Foundation demonstrated how the lanyard can help promote a more dignified and respectful travel experience.
“This badge is not just an accessory: it’s a message. A message that says, ‘I’m here, I may need help, and I deserve to be treated with understanding and respect.’ Most importantly, this initiative is available to anyone with a particular need, regardless of their circumstances,” said Stephanie Ávila-Berríos, the organization’s executive director.
She added that efforts like this reflect broader goals of “equity, access, and dignity,” helping create a Puerto Rico where inclusion becomes standard practice rather than aspiration.
Aerostar said the adoption of the Sunflower program forms part of its strategy to build a “more accessible and humane” airport environment.
The operator said it has been investing in service improvements and infrastructure upgrades as part of plans to modernize the island’s main air gateway and reinforce its commitment to social responsibility.
