The Puerto Rico Consumer Affairs Department, known as DACO in Spanish, announced Wednesday the start of its new “Citizen Inspector” program, which aims to educate consumers and encourage citizen participation in efforts to implement the agency’s public policy.
The reduction in government employees is hampering the capability of the Puerto Rico Citizen Ombudsman’s Office’s and that of government agencies themselves to speedily resolve complaints filed by citizens, said the second-in-command at the agency charged with representing the interests of the public. According to Deputy Ombudsman Héctor A. Morales Martinez, complaints filed by citizens […]