In an age of ever-increasing distractions, quickly creating customer habits is an important characteristic of successful products, said Nir Eyal, the author of "Hooked: How to Build Habit-Forming Products.”
A recently released global study commissioned by EMC Corporation revealed that the majority of industry leaders worldwide believes new technologies have forever changed the rules of business, “democratizing information and rewiring customer expectations.”
Over the past year, FirstBank has been in pursuit of offering personalized services to its Puerto Rico customer base.
As a small business owner, today’s competitive market may be intimidating. If a competitor cuts prices or offers other incentives, you may feel tempted to do the same thing to hold on to your customers, even if it puts the stability of your business at risk.
NIMB ON SOCIAL MEDIA