Let's be frank about it. A good business website requires a bit of malicious intent.
If your business hasn't one yet...it should by now. A website, I mean. The size of the business doesn't matter anymore. Every small biz or any multinational corporation deserves a radiant spot in the World Wide Web. Rather, it needs to have a very rewarding presence online.
Ana Mari Toro moved to Atlanta a year ago along with her husband, Eduardo, an ob-gyn, and their three children. While on vacation in Puerto Rico recently, she had a bad customer service experience at the largest mall cinema complex. After waiting in line for nearly half hour for an order, neither the employee, nor the manager could fulfill her request: nachos with cheese on the side and popcorn.