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Consumer protection in Puerto Rico should be judged by outcomes, not optics, as the Department of Consumer Affairs’ recent enforcement actions prompt debate over substance versus spectacle, writes Antonio Santos.
Biz Views
DACO: From consumer guardian to political theater?
Contributor December 23, 2025

Antonio Santos: Public enforcement spectacles risk undermining real consumer protection. #NewsismyBusiness

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Hiram Torres-Montalvo, secretary of the Puerto Rico Department of Consumer Affairs (DACO, in Spanish), speaks about the agency’s enforcement effort targeting online price disclosures.
Featured, Government
DACO launches ‘Ojo al Precio’ to oversee online sales
NIMB Staff December 10, 2025

Operation targets digital marketplaces to ensure clear, accurate price disclosures under Regulation 9158. #NewsismyBusiness

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A house under construction in Puerto Rico. Puerto Rico lawmakers are considering reforms to modernize the island’s Tourist Residences Act. (Credit: stockphotofan1 | Dreamstime.com)
Featured, Government
Bill seeks to strengthen oversight of tourist residence projects
NIMB Staff November 14, 2025

Legislation shifts key regulatory authority to Department of Consumer Affairs and tightens rules on permits, deposits and developer accountability. #NewsismyBusiness

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The Puerto Rico Bankers Association and the Department of Consumer Affairs launched a digital campaign during the 2025 holiday season to educate consumers on fraud prevention, secure payment methods, financial planning and their rights when shopping.
In-Brief
Bankers Assoc., DACO launch campaign to avoid holiday scams
NIMB Staff November 11, 2025

The joint effort encourages responsible credit use and awareness of consumer rights during the high-spending Christmas season in Puerto Rico. #NewsismyBusiness

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United Retailers Association (CUD) legal representative Agnes Martínez testifies during a House Consumer Affairs Committee hearing on a bill that would ban minimum purchase requirements for card payments in Puerto Rico.
In-Brief
Bill aims to ban credit card minimums in Puerto Rico
NIMB Staff October 17, 2025

DACO supports measure to protect consumers; retailers warn it could hurt small businesses. #NewsismyBusiness

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Mónica Rodríguez-Villa, Puerto Rico’s financial institutions commissioner, warned of a fraudulent investment scheme using the governor’s image.
In-Brief
OCIF warns of fraud using Puerto Rico gov’s image
NIMB Staff September 12, 2025

Financial watchdog alerts public of investment scam with forged letters and fake video promotions. #NewsismyBusiness

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Puerto Rico Department of Consumer Affairs Secretary Valerie Rodríguez-Erazo during the agency’s strategic roundtable event in San Juan.
In-Brief
DACO chief gathers past secretaries to boost consumer protection
NIMB Staff April 9, 2025

DACO has outlined several strategic recommendations that will be integrated into the agency’s work plan. #NewsismyBusiness

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QUOTE OF THE WEEK:

“Policies enacted by the [Government of Puerto Rico] do not reflect the urgent needs of the electric power sector. On the contrary, many policies are likely to undermine reliability.”

 

— RAND’s “Priority Recommendations for Puerto Rico to Promote Well-Being and Economic Growth”

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