Popular Community Bank, a subsidiary of Popular Inc. announced Thursday the opening of a new retail branch in Aventura, Florida, the first high-tech branch unveiled in the area, bank officials said.
Popular Community Bank launched its first digitally transformed branch a year ago in New York. The entire transformation of the branch network will continue through 2017 and is scheduled to be completed in 2018. Each of the branches will have check-in kiosks, community boards, solutions center and teller pods.
The technology-enhanced South Florida branches will be complemented by onsite universal bankers that are able to assist customers with all of their needs including managing money, investing and lending options, financial planning or other more complex banking activities.
The roll-out of the retail network transformation is an example of Popular’s continued commitment to South Florida business and consumers. Popular Community Bank has been in South Florida for nearly 20 years.
“We are experiencing a lot of momentum in South Florida, driven by our team’s constant search for ways to enhance a customer’s experience and deliver exceptional service,” said South Florida Region Executive, Israel Velasco.
“The new Aventura branch is an example of the type of technology and engagement we are leveraging in South Florida. The experience is tailored to how consumers expect to bank today — with multiple touchpoints and options,” he said.
“Technology, combined with the human touch — on premises bankers who understand the local market — reinforces our position as the true community bank in South Florida,” Velasco added.
The region recently relocated its North Miami branch to North Miami Beach. The branch is also technology-enhanced, has drive-thru facilities, and multiple smart ATMs.
A significant region for Popular Community Bank, South Florida serves as the headquarters for Popular Association Banking, one of the leading national platforms for condo and association lending.
Since its inception in 1994, Popular Association Banking has assisted more than 5,000 associations and countless residents with just under $2 billion in loans. As of July 31, 2016 their loan portfolio totaled $580 million. The commercial lending team recently closed $220 million through July 2016, the bank said.