Aon Hewitt announced that it will recruit 100 full time customer service representatives to staff an upcoming expansion at its Puerto Rico call center. To find its new employees, the company will be hosting a job fair from 8 a.m. to 3 p.m. on May 24 at its Ponce de León headquarters.
To qualify, candidates must have one year of experience in customer service with a Bachelor’s or Associate Degree, or two years experience in customer service with a high school diploma. Previous experience in a call center is preferable, especially if the experience is in the area of benefits and human resources. The person must master English and Spanish, both oral and written, and know how to manage information systems. The job also requires an ability to perform several tasks at once and possess analytical, problem solving, and good communication skills.
Some required basic functions are: attending customer calls, identifying the best tools to resolve the situation, document the process, and refer calls as best as possible, if necessary. The candidate will also be responsible for conducting investigations into cases, interact with the client and the team, and actively participate in continuous improvement activities of the processes carried out. Candidates must be team players and have good interpersonal skills.