Ana Mari Toro moved to Atlanta a year ago along with her husband, Eduardo, an ob-gyn, and their three children. While on vacation in Puerto Rico recently, she had a bad customer service experience at the largest mall cinema complex. After waiting in line for nearly half hour for an order, neither the employee, nor the manager could fulfill her request: nachos with cheese on the side and popcorn.
Technology has key effects on business operations in Puerto Rico today more than ever, especially in the start-up business and entrepreneur’s arena. No matter the size of the enterprise, technology has both tangible and intangible benefits that will help produce the results that customers demand.
After the long-awaited and much-touted arrival to the local market, IKEA, the Swedish/Dutch company founded by Ingvar Kamprad in 1943, opened its first store in Puerto Rico in Bayamon, last week. The concept unveiled is modeled after the one in the Canary Islands, Spain and the Dominican Republic, called an “IKEA Point” (Punto IKEA).
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