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FirstBank selects nCino to transform commercial lending services

Cloud banking services provider nCino Inc. announced that FirstBank Puerto Rico has chosen it to modernize the commercial banking experience for customers in Puerto Rico, Florida and the U.S. Virgin Islands.

Sparked by FirstBank Puerto Rico’s digital transformation initiative, the focus is on elevating the customer experience with increased agility and simplicity in online commercial operations, according to nCino.

“The outcome will be a more efficient and customer-centric platform that can centralize data for reporting and portfolio management, accelerate loan cycle times and streamline processes. These innovations will also improve the lending and portfolio management process for FirstBank Puerto Rico’s employees, simplifying the loan cycle and enhancing credit response times,” the company stated.

“FirstBank Puerto Rico is focused on providing their customers with personalized services and innovative solutions designed to improve and simplify their lives,” said Matt Fernández, regional vice president of Enterprise Sales at nCino. “We’re proud to provide the single, end-to-end platform as they continue to improve their services and achieve their mission.”

Juan Carlos Pavía, chief credit officer at FirstBank Puerto Rico, said, “At FirstBank Puerto Rico, we are driven by technology, yet our true motivation will always be serving our customers’ needs.”

The strategic partnership “with banking technology expert nCino to implement their cloud-based platform is a groundbreaking move that underscores our unwavering commitment to elevating the commercial banking experience in Puerto Rico, Florida and the USVI,” he said.

“nCino will allow us to shorten our cycle times and significantly improve our portfolio management capabilities. In doing this, we are reaffirming our dedication to innovation and leveraging cutting-edge digital technology to set new standards in customer experience,” he concluded.

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This story was written by our staff based on a press release.

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