Ford holds ‘Service Excellence World Cup’ competition
Ford Motor Company recently celebrated its “Service Excellence World Cup” competition, which recognizes and rewards automotive technicians and service advisors for their knowledge and abilities, including the evaluation of services, repairs and parts sales.
A group of 45 participants from nine countries of the Caribbean and Central American region traveled to Puerto Rico to compete at the Cup, carried out at the Autos Vega Ford dealership in San Juan.
The competition, which contemplates all regions from Ford Motor Company’s export and growth division including the Caribbean and Central America, generates local winners who then move to a regional competition.
“This is a great event at multiple levels,” said Jeff Gorrall, regional parts and service manager for the Caribbean and Central America. “It serves as an incentive to strengthen our technicians’ and service advisors’ knowledge and abilities, thus guaranteeing an excellent service for our clients.”
The jury was composed of a group of more than 20 people, among them parts and service managers from Puerto Rico and Honduras, University of Puerto Rico professors and Ford Motor Company instructors. The winners competed for cash prizes, trophies and the team with the best performance received a special recognition.
Puerto Rico’s six winners were: Parts Salesmen Diego Díaz, from Autos Vega Ford, and Raúl Cruz, from Cabrera Ford; Service Advisors Frances de Jesús, from Autos Vega Ford, and Yudelka Rodríguez, from Alberic Ford; and Technicians Luis Meléndez from AutoGrupo Ford, and Lemuel Ramos, from Autos Vega Ford.
The champion of the 2013 “Service Excellence World Cup” for the Caribbean and Central America was Autos Vega Ford, with the majority of wins in all categories.