Wireless customers gave AT&T high marks for its customer service, according to the latest J.D. Power study released Thursday. In the 2013 Wireless Customer Care Full-Service Study, Volume 2, AT&T outscored all other full-service wireless providers for the overall customer service experience measured across its retail stores, online, and call centers. AT&T also showed significant […]
Universal Insurance recently opened new customer service facilities in Canóvanas, where, starting July 8, it will transfer offices currently located at Plaza Escorial in Carolina, company officials announced.
The role that social media plays in today’s business world is gaining more ground with each passing day, making it crucial for companies to manage their online presence proactively and virtually in real-time.
Ana Mari Toro moved to Atlanta a year ago along with her husband, Eduardo, an ob-gyn, and their three children. While on vacation in Puerto Rico recently, she had a bad customer service experience at the largest mall cinema complex. After waiting in line for nearly half hour for an order, neither the employee, nor the manager could fulfill her request: nachos with cheese on the side and popcorn.
Aspect Software, a provider of next generation customer contact and enterprise workforce optimization, announced the launch of “Aspect Social,” a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online communities with their overall customer contact operations.
Telecom carrier Claro officially cut the ribbon on its newest customer service center in Guayama, to provide attention to customers in Puerto Rico’s central and southern regions.
Telecommunications provider WorldNet recently hosted a seminar to lay out strategies that government agency leaders can follow to improve customer service: a key element in achieving a much-needed transformation and greater efficiencies in the public sector.
When it comes to providing value to customers, size isn’t everything — personalized service is.
Insurance provider Medical Card Systems Inc. recently completed a $600,000 investment to open three new customer service offices in Bayamón, Vega Alta and Naranjito that will benefit a combined 342,000 insured customers along the northern-central region, company officials said.
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