Ana Mari Toro moved to Atlanta a year ago along with her husband, Eduardo, an ob-gyn, and their three children. While on vacation in Puerto Rico recently, she had a bad customer service experience at the largest mall cinema complex. After waiting in line for nearly half hour for an order, neither the employee, nor the manager could fulfill her request: nachos with cheese on the side and popcorn.
Aspect Software, a provider of next generation customer contact and enterprise workforce optimization, announced the launch of “Aspect Social,” a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online communities with their overall customer contact operations.
Telecom carrier Claro officially cut the ribbon on its newest customer service center in Guayama, to provide attention to customers in Puerto Rico’s central and southern regions.
A Dow Jones/Factiva content provider since 2014
Subscribe to our Dollars & Sense podcast!
