Responding to enterprise customer demand for a single converged telecommunications solutions provider, New York-based Metropolitan Telecommunications (MetTel) announced Tuesday it has begun offering service in Puerto Rico.
Through wholesale service agreements with local carriers, MetTel will now offer U.S. businesses with operations in Puerto Rico the same “flexibility, control and savings” they receive from MetTel in the U.S. mainland and Canada.
“The same customers who welcomed our entry into the Canadian market earlier this year, expressed the desire to consolidate their operations in Puerto Rico under the MetTel umbrella,” said MetTel CEO Marshall Aronow.
“The needs of enterprise customers, like large retail chains, do not end at the U.S. shoreline. Customers have come to depend upon the savings and control offered by our powerful MetTel Software Suite and now they can use this simple interface to manage their telecom services and spending beyond the North American mainland,” he said.
Those interfaces include the “MetOne Portal,” which allows IT, accounting and telecom managers to see exactly what services and equipment they have at all locations to identify and control costs. It provides consolidated invoicing, detailed reporting, and real-time trouble ticket submission and monitoring.
Aronow said MetTel standardizes order management and delivery so everyone within a client’s organization can follow the same protocols and expect the same level of service regardless of location.
“Whether it’s setting up a network in Dallas or ordering an analog line in San Juan, we provide consistency across the organization, giving multi-location clients a single point of contact to coordinate all telecom requests and projects,” he said.
“We serve some of the best known retailers, financial services firms and healthcare systems in North America, as well as mid-sized companies that don’t have in-house staffs to manage their voice and data requirements,” Aronow added. “They count on us to streamline telecom management and take ownership of their problems.”