Looking to standardize procedures and seek greater efficiency, Puerto Rico Telecommunications Bureau President Sandra Torres announced the availability of electronic document filing for ongoing proceedings at the agency.
As established in Resolution No. 2019-OA-0001, as of Mar.
1, 2019, the new filing system will be required for all telecommunications,
cable television and satellite companies, as well as companies that provide the
of Voice over IP services.
“So that it doesn’t represent an obstacle to
consumers who need to file a complaint and don’t have the means for electronic
filing, they will have the option of using the alternative of electronic filing
or any of the already existing alternatives — regular mail, fax, through the
official form available at the agency, where they can also personally file any
document,” said Torres, head of the agency known as NETPR for its initials in
NETPR’s new policy is established in accordance with
Section 6.2 (d) of the General Practice and Procedure Regulation, which
establishes that “any dispute between telecommunications or cable
companies shall be filed electronically or using any means established by NETPR,
as new technologies for electronic transactions are developed.”
The procedures will be overseen by the Administrative
Order issued for these purposes, she said.
“To submit documents electronically, companies must
register on the website and create their
profile. The procedures are under the ‘case information’ tab and the
Administrative Order with details about the process is also available online. At
NETPR we continue transforming processes as new technological means become
available to serve citizens,” Torres said.