United Retailers Assoc. urges DACO to stop ‘arbitrary fines on businesses’
June 22, 2021
United Retailers Association (CUD in Spanish) President Jesús E. Vázquez-Rivera urged Puerto Rico Department of Consumer Affairs (DACO, in Spanish) Secretary Edan Rivera-Rodríguez, to “desist once and for all” from the ongoing practice of imposing arbitrary fines on businesses. Interventions are being done at different businesses, especially supermarkets, to check that product prices on the […]
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DACO unveils online appointment system
December 23, 2020
The Puerto Rico Consumer Affairs Department (DACO, in Spanish) unveiled a new online appointment system to give consumers access to orientation and the ability to carry out their procedures while avoiding lines and crowds, said agency Secretary Carmen Salgado. Through this link, people can coordinate their appointment to get services in person at any DACO’s […]
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Consumer Affairs revises rules for condo residents amid COVID-19 curfew
April 1, 2020
The Puerto Rico Department of Consumer Affairs has issued a new set of rules that condominium residents must abide by during the COVID-19 lockdown and curfew, agency Secretary Carmen Salgado confirmed. The new conditions included in Order 2020-010 seek to respond to several complaints filed at the agency known as DACO about “extreme measures” adopted […]
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Gov’t, retailers join forces for ‘safe’ Black Friday, Christmas sales
November 7, 2018
The Retail Trade Association and the Puerto Rico Chamber of Commerce, together with the Department of Consumer Affairs, have joined forces.
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1M P.R. residents ‘potentially’ affected by Equifax breach
September 14, 2017
A little more than 1 million Puerto Rico residents could potentially be affected by the cybersecurity breach unveiled by credit information firm Equifax late last week, Consumer Affairs Secretary Michael Pierluisi said.
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DACO issues 15 infringement notices to car dealers
August 17, 2017
The Department of Consumer Affairs issued Wednesday about 14 infringement notices to auto dealers selling vehicles without the Monroney Label, required by local and federal laws to provide information to potential car buyers.
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DACO, Retailers Assoc. to orient on use of reusable bags
March 16, 2017
The Retail Trade Association, which groups major local and multinational chains, has joined efforts with the Consumer Affairs Department to educate and create awareness among consumers about the use of reusable bags and bans the use of plastic bags.
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Plastic bags will take months to disappear after ban
October 31, 2016
The ban on disposable plastic shopping bag kicks in Dec. 30, but though Puerto Rico’s retailers have had a year to prepare, don’t expect them all to give up plastic right away.
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Econo Supermarket outranks competitors in DACO study
June 11, 2014
Puerto Rican supermarket chain Econo received the best marks in a study conducted by the Consumer Affairs Department, known as DACO, which evaluated the performance of the island’s best-known grocers.
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DACO launches new ‘Citizen Inspector’ program
May 29, 2014
The Puerto Rico Consumer Affairs Department, known as DACO in Spanish, announced Wednesday the start of its new “Citizen Inspector” program, which aims to educate consumers and encourage citizen participation in efforts to implement the agency’s public policy.
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DACO seeks to regulate online group coupon sales
February 13, 2014
The Consumer Affairs Department is looking to regulate the online sale of group coupons through a regulation that would protect consumers from fraudulent offers.
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DACO to review deceptive practices and ads regulation
December 26, 2013
In the wake of this year’s somewhat chaotic Black Friday sales event, the Consumer Affairs Department will take it upon itself to review the Regulation Against Deceptive Practices and Advertisements to, among other changes, require tighter language from retailers when it comes to special offers and item descriptions.
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DACO unveils new 3-1-1 consumer orientation hotline
December 16, 2013
The Puerto Rico Consumer Affairs Department is unveiling today its new 3-1-1 consumer orientation service, through which citizens will be able to call to get general information about their rights as consumers, as well as on the complaint filing process, agency Secretary Nery Adames said. Through the hotline, consumers will also have access to details […]
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Consumer advocate re-launches radio show to ‘fill information void’
April 11, 2012
Consumer rights advocate Gilberto Arvelo, popularly known as Dr. Shoper[sic], announced Tuesday the rebirth of his radio show that will air simultaneously on several stations to, in his words, fill an information gap that consumers have to be able to ride out the current economic conditions.
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Amazon facing $500K fine for nixing free shipping to P.R.
February 8, 2012
The Consumer Affairs Department has issued a fine against online retailer Amazon for failing to reasonably support its decision to take the “Super Saver” free away shipping benefit from Puerto Rico consumers, News is my Business learned Tuesday.
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