The Telecommunications Regulatory Board hit a mall in Canóvanas Thursday to help consumers get a better grasp of the terms they are subscribing to when signing up to telephone or cable service. The orientation session took place at The Outlet shopping center.
“We’re educating consumers about their rights to prevent unfamiliarity when they face problems, whether it relates to understanding their bills to what they need to do to file a complaint at our agency,” TRB President Sandra Torres said.
During the orientation sessions, consumers were informed about their right to object their bill within 20 days after receiving it. That procedure can be done through regular mail, over the phone, via fax or the Internet. The same procedure applies when consumers have problems related to service or coverage, among other issues.
Meanwhile, companies have 30 days to respond to the claim and if the consumer is not satisfied with the response, they may appeal the decision in writing and ask for a new review. If the petition is not considered, the consumer may appeal it at the TRB within 30 days of receiving the decision, she explained.
“Our interest is that each consumer know their rights and can demand them as many times as they feel necessary. Ignorance is the consumer’s worst enemy, and that is why we’re emphasizing on these orientations,” she said, adding the TRB becomes the mediator between the consumer and telecommunications companies.