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DACO unveils new 3-1-1 consumer orientation hotline

Consumer Affairs Department Secretary Nery Adames

Consumer Affairs Department Secretary Nery Adames

The Puerto Rico Consumer Affairs Department is unveiling today its new 3-1-1 consumer orientation service, through which citizens will be able to call to get general information about their rights as consumers, as well as on the complaint filing process, agency Secretary Nery Adames said.

Through the hotline, consumers will also have access to details related to license registry and certification applications the agency known as DACO requires.

“This orientation hotline is easy to learn and will allow people to turn to DACO to benefit from one-on-one attention, with immediate access to the agency’s services,” Adames said.

The 3-1-1 service will be available Monday to Friday, from 8 a.m. to 6 p.m.

Author Details
Author Details
Business reporter with 29 years of experience writing for weekly and daily newspapers, as well as trade publications in Puerto Rico. My list of former employers includes Caribbean Business, The San Juan Star, and the Puerto Rico Daily Sun, among others. My areas of expertise include telecommunications, technology, retail, agriculture, tourism, banking and most other segments of Puerto Rico’s economy.

1 Comment

  1. SNBR December 16, 2013

    311 should be 24 HOURS 365 DAYS a year like in NYC. Last year I called them about a light that was out and was causing heavy traffic for which Police drove right through without doing anything. I stayed on the phone with this guy for over 35 minutes while he filled out this moronic form only to have him tell me after that I still had to go to the DTOP in order to make claim. What?!


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