DACO unveils new 3-1-1 consumer orientation hotline
Consumer Affairs Department Secretary Nery Adames
The Puerto Rico Consumer Affairs Department is unveiling today its new 3-1-1 consumer orientation service, through which citizens will be able to call to get general information about their rights as consumers, as well as on the complaint filing process, agency Secretary Nery Adames said.
Through the hotline, consumers will also have access to details related to license registry and certification applications the agency known as DACO requires.
“This orientation hotline is easy to learn and will allow people to turn to DACO to benefit from one-on-one attention, with immediate access to the agency’s services,” Adames said.
The 3-1-1 service will be available Monday to Friday, from 8 a.m. to 6 p.m.
311 should be 24 HOURS 365 DAYS a year like in NYC. Last year I called them about a light that was out and was causing heavy traffic for which Police drove right through without doing anything. I stayed on the phone with this guy for over 35 minutes while he filled out this moronic form only to have him tell me after that I still had to go to the DTOP in order to make claim. What?!