MCS invests $600K to open 3 new regional offices

Written by  //  May 23, 2011  //  Financial District, Insurance  //  No comments

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The new MCS office in Bayamón

Insurance provider Medical Card Systems Inc. recently completed a $600,000 investment to open three new customer service offices in Bayamón, Vega Alta and Naranjito that will benefit a combined 342,000 insured customers along the northern-central region, company officials said.

The openings are part of MCS’s business strategy focused on optimizing the quality of service offered to its beneficiaries, as well as extending its benefits and programs in a more individualized way, said José Durán, president of MCS-HMO.

“These openings extend the reach of our orientation and support services to our policyholders by providing superior and customized service,” Durán said. “Our recent openings are the result of the ongoing evolution that we keep at MCS with the goal of providing more services to our insured clients and offering greater flexibility in the procedures carried out at these new accessible and integrated service facilities.”

The three new centers push to 20 the total number of customer service offices that MCS has throughout the island, and added 32 new jobs to MCS’s 2,000-plus local workforce. The new Bayamón office will cater to more than 169,000 beneficiaries, the Vega Alta center, 89,000 and the Naranjito location, close to 84,000.

MCS, MCS Classicare and Mi Salud policy holders will be able to receive orientation on their benefits and coverage plans, duplicates of their medical plan card, make payments, change policies, and access a directory of providers, among other services.

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