In what may seem like a case of “adding insult to injury,” Puerto Rico consumers who opt to shop online for their books via Amazon.com will find that the company is no longer offering its “Free Super Saver” shipping option to the island.
The online retailer eliminated free shipping to all U.S. territories just weeks after Borders announced the closing of its last remaining store, cutting back on book buying alternatives at reasonable prices that don’t entail paying an arm and a leg to ship.
Amazon.com Spokeswoman Sally Fouts said Thursday the company’s policy has always been not to offer the free shipping benefit to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Marianas.
However, News is my Business is aware that a limited number of Puerto Rico residents have been able to get their purchases of $25 or more shipped for free in the past.
Fouts said those addresses slipped under the radar “due to a bug in the system that was recently fixed.”
“I don’t know what the reason is for not offering the free shipping option to Puerto Rico or the territories, but that’s always been our policy,” Fouts said, unable to confirm the exact date the “bug” was fixed.
Eliminating the free shipping option to Puerto Rico is especially puzzling, given that Amazon.com’s courier of choice is the U.S. Postal Service, whose shipping costs to the island are pretty similar to those of the 50 continental United States. Ironically, Hawaii residents still qualify for the “Free Super Saver” shipping option.