FeaturedTelecommunications/Technology

Claro Puerto Rico notifies FCC of plans to replace copper infrastructure

Claro Puerto Rico has filed a certification at the Federal Communications Commission of its plans to retire its copper infrastructure at dozens of locations islandwide, starting in March 2020, this media outlet learned.

Claro intends to retire copper distribution and copper loop facilities where it has deployed or plans to deploy fiber-to-the-premise as a replacement, the company told the FCC.

The work will be performed in central offices serving areas in Arecibo, Bayamón, Carolina, Cataño, Coamo, Guaynabo, Hatillo, Mayagüez, Ponce, San Juan, Toa Alta, and Toa Baja. The planned investment was not disclosed.

“All but one of these locations had been previously identified…as areas that were affected by Hurricanes Irma and María and, as such, were covered by the temporary authorization for emergency discontinuance of service…requested on Aug. 3, 2018,” the telecom company explained.

“The retirement of the copper facilities and their replacement with fiber-to-the-premise will allow [Claro] to restore telecommunications services in these affected areas,” the carrier stated.

After the copper facilities are replaced, Claro will no longer provide maintenance or service over them.

The majority of customers currently served by copper facilities at the identified locations pay for “plain old telephone service” (POTS) from Claro.

“After the transition to fiber, [Claro] will continue to offer these customers the same POTS service over fiber at the same price that it was offered prior to the transition to fiber. Certain telecommunications services that [Claro] currently offers via the copper facilities may be incompatible with fiber, however,” the company stated.

The carrier confirmed it will work with the affected consumers and/or interconnected entities to offer fiber-based alternatives, at its set rates for the services.

Author Details
Business reporter with 25 years of experience writing for weekly and daily newspapers, as well as trade publications in Puerto Rico. My list of former employers includes Caribbean Business, The San Juan Star, and the Puerto Rico Daily Sun, among others. My areas of expertise include telecommunications, technology, retail, agriculture, tourism, banking and most other areas of the economy.

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Comments (1)

  1. Claro PR es una empresa que miente al consumidor , ofrece uno de los peores servicios en PR y le hace la vida imposible al cliente al hacerle muy difícil abandonar el pobre servicio que ofrecen .
    Las mentiras mas grande son dos. Primero prometen que garantizan la velocidad de internet, pero no dicen que es solo hasta el puerto. Del puerto hasta la casa es lo que llegue y no compensan por la perdida natural de la velocidad. Si quieres la velocidad contratada necesitas pagar por otro plan que automáticamente te extiende el tiempo de tu contrato. La segunda mentira es que al tu quejarte que no te llega la velocidad contratada, te dicen que  pueden tener una perdida de hasta un 25% en velocidad y ellos entienden que están cumpliendo. Eso es una regla que ellos se inventaron y no se lo dicen al cliente cuando firma un contrato. Yo pago un 100% de la factura no me tomo un 25% de descuento. En Rep Dominicana no dan esas excusas y te compensan por perdida de velocidad, programando una velocidad mayor para que te llegue a tu casa la velocidad contratada. DACO y la Comisión de Comunicaciones deben tomar nota  de esta estafa. 

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