Caribbean Trading Co., a souvenir and specialty gift shop in Río Grande, announced Tuesday it has received a TripAdvisor Certificate of Excellence award.
Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
“Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire crew at Caribbean Trading Company and we’d like to thank all of our past customers who took the time to complete a review on TripAdvisor,” said Timothy Collins, owner of Caribbean Trading Company.
“There is no greater seal of approval than being recognized by one’s customers. We have worked very hard to provide an authentic experience with excellent customer service,” he said. “With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
“TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site,” said Marc Charron president of TripAdvisor for Business.
“By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition,” he said.