After implementing a series of upgrades on its Internet service infrastructure, OneLink’s residential and business customers will now be able to enjoy faster Internet speeds, starting at 10 Mbps, which spells good news for gamers and customers downloading movies or streaming TV shows, company officials announced Sunday.
The improvement responds to a technical upgrade performed on OneLink’s Internet infrastructure, taking it from DOCSIS 2.0 to DOCSIS 3.0, which now provides speeds of up to 10 Mbps but will eventually provide speeds of up to 100 Mbps or more.
DOCSIS 3.0 is a non-commercial standard system that establishes communication and operation requirements for data over cable systems, which allows adding data transfers at high speeds to an existing cable TV system. As part of this upgrade, Liberty installed a network of new cable modem termination systems and migrated all OneLink Internet customers to it. This new CMTS network will provide a better digital signal exchange with cable modems on OneLink’s network
“This upgrade process has only taken us about a couple of months when other companies take years to do this. As a matter of fact, many of our customers are already noticing a difference in their Internet service,” said Naji Khoury, managing director of Liberty Puerto Rico, which acquired the San Juan cable system late last year through a transaction valued at $585 million.
“This Internet speed increase is very important for our residential customers because many of them work from home and they need their Internet service to be fast enough and have the capacity to send heavy files such as graphics and and videos,” he said. “We also have many customers that enjoy online gaming and would like to play online without any Internet slowdowns.”
The amount invested in the upgrade was not disclosed.
Improved signal delivery
OneLink’s digital signal delivery to its customers has also been improved thanks to the installation of extra fiber optic cable closer to customer’s homes and service node splitting in OneLink Internet service’s most congested areas. This process aimed to reduce the amount of Internet customers per node.
The company also has a series of “cache servers” in Puerto Rico, which store the most popular content among customers in local servers, thus speeding up access to that content.
“Cache servers are big content files with the content that Puerto Rican customers seek the most stored right here on the island,” said Gabriel Palerm, sales and marketing director of Liberty Puerto Rico. “The most accessed sites, the most viewed videos and the most downloaded files are all stored in a local server.”
“When a customer looks for that content, it comes from the local server, not the originating server, which minimizes content download time,” he explained. “This enables customers to get their content a lot faster and vastly improves their digital experience.”
In addition, OneLink now has an improved Internet service monitoring center which will be managed by Liberty’s network operations center, 24 hours a day, seven days a week. The NOC will identify potential problems that might require special attention to avoid any situation that could affect the networks and Internet service and emit immediate alerts to maintenance personnel to prevent service interruptions or fix them faster.
All these OneLink Internet infrastructure improvements and equipment upgrades will guarantee that customers will be able to receive their 10 Mbps speeds in their Internet connections, along with much more reliable service.
Starting today, OneLink will have new offers for new and existing Internet customers that would like to enjoy the company’s 10 Mbps service. The 1Play, Double Pack and Triple Pack with HD box or DVR, are now available at $64.99, $74.99, $109.99 and $124.99 respectively.
These special offers represent savings of 8 to 31 percent when compared to previous service rates, company officials said.