The Caribe Hilton and Condado Plaza Hilton hotels were recently recognized at the World Medical Tourism & Global Healthcare Congress, in Orlando, Fla., receiving a Medical Tourism Hospitality Leadership Award form the Medical Tourism Association.
“The medical tourism experience does not begin and end with treatment,” said Renée-Marie Stephano, president of the Medical Tourism Association. “In many cases patients may require special medical attention before and after a hospital stay until they are able to travel safely.”
Both the Caribe Hilton and Condado Plaza Hilton gained WellHotel certification after completing an intensive training and evaluation program offered through the Medical Tourism Association and the Puerto Rico Medical Tourism Corporation.
“The good news is that by recognizing these unique needs and raising its standards to meet expectations of both medically traveling patients and their guests, Puerto Rico Hilton has helped to define satisfaction levels for the entire hospitality industry to strive for,” said Stephano.
The Medical Tourism Association worked closely with the international healthcare community and stakeholders who purchase its services to establish the WellHotel certification program, which offers a unique curriculum that fosters effective interaction among hotel administrative and service personnel with patients, medical providers, and ground operators.
The Caribe Hilton Hotel and Condado Plaza Hilton participated in WellHotel training programs that ensured their services were responsive to medical guests from safety requirements and interpersonal communication to cultural sensitivity protocols and disease prevention practices, organization executives said.