Building on its commitment to improve its customers’ digital experience, Liberty Puerto Rico announced Wednesday it will extend its 20Mbps download/2Mbps upload Internet service to all OneLink Communications residential customers.
Furthermore, starting today, OneLink customers will also receive Wi-Fi Internet for the first time through modems that the company will provide, eliminating the need for third-party wireless routers.
In addition to the faster broadband service, OneLink’s new bundled options include: islandwide unlimited telephone service; basic cable TV service with 59 digital channels; expanded cable TV service with 18 additional digital channels; a converter box that provides access to high definition channels, an interactive guide, Pay-Per-View, video on demand and 50 digital music channels; a DVR box; 49 HD channels and Wi-Fi. The package includes a broad HD channel lineup and and balanced English and Spanish language programming. The triple-play package now features the additional Wi-Fi option for customers signed up to the 10Mbps and 20Mbps service tiers. Customers with slower speeds will have to pay extra for the faster service.
“We’re very happy because we are bringing the Liberty experience to OneLink customers and that is not going to stop here,” said Naji Khoury, managing director of Liberty Puerto Rico. “We have noticed that customers are responding very positively to the bundles we have launched and are subscribing to multiple service bundles.”
“These products respond to the current needs of our customers, who incorporate and enjoy using state-of-the-art technology in every aspect of their daily lives,” he said.
OneLink customers already signed up to a triple-play bundle with DVR, will receive the 20Mbps Internet speed upgrade at no additional cost.
“This new bundle offers the best combination of English and Spanish language programming, in addition to the best channel lineup and high definition service available,” commented Gabriel Palerm, sales and marketing director of Liberty Puerto Rico. “We’re confident that this offer will please OneLink’s customers.”
Liberty acquired the OneLink cable system that serves the San Juan metropolitan area late last year, and has been moving rather quickly to improve the company’s Internet infrastructure — upgrading it from DOCSIS 2.0 to DOCSIS 3.0 — to be able to offer faster speeds. While at the moment, customers can access a maximum of 20Mpbs, Liberty’s plans call for bumping speeds up to 100 Mbps or more, Khoury said.
Meanwhile, the provider’s digital television signal reception has also been improved due to the installation of more fiber optic facilities closer to customer homes and to a node-splitting process in geographical areas with the heaviest OneLink Internet customer use. The improvements seek to provide a more reliable service and a more stable signal, company executives said.